1. Introduction

Welcome to Bestland Dog Boarding and Pet Resort (“we,” “our,” or “us”). By visiting our website, filling out a contact form, or engaging with our Facebook or other social media content, you agree to these Terms of Service. Please review them carefully before using our services.

2. Services Provided

Bestland Dog Boarding and Pet Resort offers professional dog boarding, daycare, grooming, and related pet care services. Service details, pricing, and availability are subject to change without notice.

3. User Responsibilities

By submitting your information through our website, forms, or ads, you agree that:

• You are at least 18 years old.
• The information you provide is accurate and up to date.
• You will use our website and communication channels for lawful purposes only.

4. Payments and Reservations

All payments, deposits, or bookings are processed securely. Deposits made for reservations or grooming appointments may be non-refundable unless otherwise stated. If you need to cancel or reschedule, please contact us as soon as possible.

5. Liability Disclaimer

While we strive to provide the highest quality of care, Bestland Dog Boarding and Pet Resort is not liable for:

• Injuries, illnesses, or behavioral changes that may occur during or after your pet’s stay.
• Service interruptions due to weather, maintenance, or emergencies.

We take every precaution to ensure your pet’s safety and comfort, but pet care inherently involves some risks.

6. Intellectual Property

All content, including text, logos, photos, and videos, on our website and social media pages are owned by Bestland Dog Boarding and Pet Resort. You may not copy or use our content without written permission.

7. Updates to Terms

We may revise these Terms periodically. The latest version will always be available on our website, and continued use of our site or services indicates acceptance of any changes.

🐕 Privacy Policy

1. Information We Collect

When you visit our website, interact with our Facebook ads, or submit a form, we may collect:

• Name, email address, and phone number
• Pet information (breed, size, preferences)
• Location (city, state)
• Data related to your website or ad interactions (via cookies, pixels, or analytics tools)

2. How We Use Your Information

We use the information collected to:

• Respond to your inquiries and provide quotes
• Schedule appointments or services
• Send promotional offers, updates, or reminders
• Improve our advertising, website, and overall customer experience

You may unsubscribe from our emails or texts at any time by replying “STOP” or following unsubscribe links.

3. Data Sharing

We do not sell your personal information. We may share limited data with trusted third parties, such as:

• Email or SMS service providers
• Booking or CRM systems
• Advertising platforms (e.g., Facebook, Google) for remarketing purposes

All third-party partners are required to keep your data secure and use it only for authorized purposes.

4. Facebook & Advertising Compliance

We use tools like the Facebook Pixel and Meta Lead Forms to measure ad performance and improve relevance. These tools may collect data such as your browsing behavior or interactions with our ads. You can manage your ad preferences or opt out of personalized ads in your Facebook account settings.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. Data is stored using secure, encrypted systems.

6. Your Rights

You may request to:

• Access or correct your information
• Opt out of marketing communications
• Request that we delete your data

To exercise your rights, please contact us at info@bestlanddogboarding.com.

7. Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be posted at bestlanddogboarding.com.